Last Updated: 18-02-2025

  1. Introduction

At Scanda.co.za, we are dedicated to providing high-quality router bits and accessories. If you are not completely satisfied with your purchase, this policy outlines the terms and procedures for returns and refunds.

  1. Return Eligibility

To qualify for a return:

  • Condition: Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of Purchase: A valid receipt or order confirmation is required.
  • Timeframe: Returns must be initiated within 15 days from the date of delivery.
  1. Non-Returnable Items

The following items cannot be returned:

  • Customized or special-order products.
  1. Return Process

To initiate a return:

  1. Contact Us: Email our customer service at info@scanda.co.za or call us at +27117942222  to request a return authorization.
  2. Prepare the Item: Ensure the product is securely packaged to prevent damage during transit.
  3. Shipping: Scanda.co.za will book a collection for the return.
  4. Shipping Costs: Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.
  1. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Processed within 2 business days to the original payment method.
  • Handling fee: 5% Handling fee will be applicable to all returns.
  1. Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for the same product:

  • Contact Us: Email info@scanda.co.za or call +27117942222 within 7 days of receiving the item.
  • Process: Follow the return process outlined above. Once the defective item is received, we will ship the replacement at no additional cost.
  1. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notification: Contact us within 7 days of delivery.
  • Resolution: We will arrange for the return of the item and ship a replacement or issue a full refund, including any shipping charges incurred.
  1. Contact Information

For any questions or concerns regarding returns and refunds:

  • Email: info@scanda.co.za
  • Phone: +27117942222
  1. Policy Updates

We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated effective date.